Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags and sku attached when applicable. Proof of purchase is also required.
Orders shipped in multiple packages
If Your order arrives in multiple shipments, the applicable return period will begin on the date the final package is delivered, where permitted by the applicable supplier's return policy.
If you have questions about a return or would like to request one, please contact us at support@simplyshellyboutique.com
We will review your request and provide the appropriate return instructions if your item qualifies. Please do not send merchandise back without receiving return authorization and instructions from us first.
Return shipping instructions will be provided after your return is approved. Responsibility for return costs will depend on the reason for the return and the applicable supplier's policy.
Damages and issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@simplyshellyboutique.com
Include clear photographs of the item and any damage or incorrect merchandise so we can review the issue and assist you.
Exceptions / non-returnable items
Certain items may not be eligible for return depending on the product and applicable supplier policies. These may include:
*Custom-made, personalized, or special-order products.
* Personal-care items and beauty products.
* Swimwear
* Jewelry
* Intimate apparel & bodysuits
* Perfumes and other products that are restricted from return due to hygiene,
safety, or shipping regulations.
* Hazardous Materials, flammable liquids, or gases.
Please contact Simply Shelly Boutique if you have questions about whether a specific item qualifies for a return.
Final Sale items
Some products may have return restrictions based on the return policies of our suppliers. Return policies will be reviewed on a case by case basis. Please contact Simply Shelly Boutique before returning any item so that we can confirm whether it qualifies and provide the appropriate instructions.
Gift cards are not eligible for returns or refunds, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Please allow up to 10 business days for us to process your approved refund after your return has been received and inspected. Your bank or credit card company may require additional time to post the refund to your account.
If you have not received your refund after the applicable processing time, please email us at support@simplyshellyboutique.com